Australian Shipping

• For orders of $100 and over, shipping is free.

• For orders under $100, there is a flat shipping rate of $10

• We use Australia Post and you can check postage delivery times using the post code 3145 here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

• Please contact hello@skinpossible.au for any further questions or if you have special order needs.

• A $10 redelivery fee will apply for the following reasons:

  • Entering an incorrect address at checkout, causing your order to be sent back to us.

  • Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

Returns

We want you to love using our products, but if for any reason this isn't the case please get in touch with us at hello@skinpossible.au.

If the item you have received is faulty or damaged, or it does not match the product image in our description, please email Customer Care with a photo/video, a detailed description of the issue, and your order number. We will accept returns for goods that have been received damaged or faulty and provide you with an exchange, credit or refund (you decide) using your original payment method. 

We offer a 60 day money back guarantee should our products cause a reaction, irritation, or simply do not work for you. To be eligible, you must return the product(s) to us at your own shipping cost and contact us via hello@skinpossible.au to explain why you want to return your products.

If your return has been accepted, we will ask you to put the product in the shipper box you received it in and post back to us with your order number inside so we can identify your order and payment method.

We will not be responsible for parcels lost or damaged in transit if you choose not to insure the returned parcel.

Please allow up to two weeks for refunds to be credited to your original form of payment. 

Please note: Original shipping charges will not be refunded.