A $10 redelivery fee will apply for the following reasons:
Entering an incorrect address at checkout, causing your order to be sent back to us.
Not picking up your item from the post office or courier depot, causing your order to be sent back to us.
Returns
Love it or your money back.
We make skincare for fussy, stressed-out skin — and we stand behind it. If your skin isn't happier after using it, we'll refund you.
How it works
Try your product for up to 30 days from the day it arrives.
If you're not happy, email hello@skinpossible.au with your order number and a quick note on how your skin responded.
We'll refund your original payment method — no need to post an opened product back to us.
Please allow up to two weeks for the refund to appear.
The fine print
Applies to your first purchase of a product, one claim per customer.
Applies to products bought directly from skinpossible.au.
For bundles, the guarantee covers your first bundle order. For subscriptions, it covers your first delivery — after that, you can skip or cancel any time.
Unopened products can be returned within 30 days for a full refund. Post them back in the original shipper box with your order number inside so we can identify your order.
Original shipping charges (if they applied) are not refunded.
Faulty, damaged or incorrect items
If your item arrives faulty or damaged, or doesn't match the product image and description, email us at hello@skinpossible.au with a photo or video, a description of the issue, and your order number. We'll provide an exchange, credit or refund — your choice — to your original payment method.
If we ask you to return an item, please post it back in the shipper box it arrived in with your order number inside. We can't be responsible for parcels lost or damaged in transit if you choose not to insure the returned parcel.
Your rights under Australian Consumer Law
This guarantee is offered in addition to your rights under the Australian Consumer Law, and does not limit or replace them. You're always entitled to a repair, replacement or refund where a product is faulty, unsafe, significantly different from its description, or doesn't do what we said it would.
