When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number.

What do we do with your information?

Unreasonable Beauty Pty Ltd collects personal information in several ways when you place an order or register for a service offered by us.  By registering, you are consenting to the collection of your personal information. If an order is placed with us, we collect your personal information including your name, email address, phone numbers, addresses and shipping details. Additionally, we may also obtain information as a result of authentication or identity checks. These details allow us to process your order and to let you know the status of your order.

If you elect to pay online using your credit card, your credit card details are not stored by us.  They are encrypted and passed directly to the bank through our security provider.  Any other information you provide at the checkout, such as comments or survey responses is stored by us and is used to better plan future items to add and developments for the website.  Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems.

General site traffic data is collected for the purpose of site maintenance and improvement and provides information about which and how often certain pages are viewed. This helps us to understand what sorts of products our customers are interested in and alerts us to any areas of the site that may be difficult to navigate.  The data we collect may include your IP address, your approximate geographic location, and data sent to us by your web browser, such as your operating system, browser type and version, computer type, MAC address and screen resolution and further set out under Cookies.

Generally, we do not collect sensitive information. However, we may collect sensitive information from you or about you where there is a legal requirement to do so, or where we are otherwise permitted by law.  In all other situations, we will specifically seek your consent.

If we do not collect, hold, use or disclose your personal information, or if you do not provide your consent, then you may not be able to place an order or register for a service offered by us.

Cookies

Our site uses cookies which we can access when you visit our site in future. There are four types of cookies:

Website functionality cookies - These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

Website analytics cookies - We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies - When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies - These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

How Your Personal Information May Be Used or Shared

We collect, hold, use and disclose personal information from you or about you to:

• provide you with information that you have requested;

• process orders you make through our website;

• add you to our mailing list;

• send you marketing materials and promote our goods and services;

• deliver to you the goods that you have ordered and provide you with customer service following the orders;

• improve the website experience of our visitors;

• carry out general business functions and activities; and

• comply with our legal obligations.

We also use personal information for our own internal business purposes including:

• for data analysis to improve our products and services;

• auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;

• for fraud and security monitoring;

• developing new products and services; and

• identifying usage trends so we can understand which part of our services and marketing are of most interest to our customers.

By providing your personal information to us, you consent to the transfer of that information to our third party providers and to the storage of your personal information by us or our third party.

When we send information overseas, in some cases we may not be able to take reasonable steps to ensure that overseas providers comply with the Privacy Act and those providers may not be subject to the same level of protection or obligations that are offered by the Privacy Act.  If you do not agree to the transfer of your personal information outside of Australia, please contact us before you agree to this Privacy Policy. In these circumstances, we may be prevented from providing products or services to you.

Direct Marketing

Where we intend to use your personal information in direct marketing, we will not use your personal information unless we have received your consent (which includes an indication of no objection). We will use the personal information that we hold about you including your name, phone number, email and/or correspondence address to send you marketing materials.

When you register your personal information with us, you will be given the option to opt-out of subscribing to our regular update service which we will send you and may include:

• Email, mail and electronic messaging for new products;

• Information or content related to our products;

• features, enhancements, special offers and upgrade opportunities; and

• contests, events of interest, and one-off marketing promotions.

Such alerts may include marketing information about new products and promotions offered by Unreasonable Beauty Pty Ltd. Marketing communications you subscribe to will only be sent by us.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out. Simply follow the indications in the e-mail.

Alternatively, to opt out of direct marketing or updates, please contact us by email at hello@skinpossible.au.

Changing Your Personal Information

If for any reason you are concerned that the personal information held by Unreasonable Beauty Pty Ltd is not correct, please contact hello@skinpossible.au and we will amend your personal information.

How We Keep Your Personal Information Secure

Your personal information is held and stored on paper, by electronic means or both.  We have physical, electronic and procedural safeguards in place for personal information and will take reasonable steps to:

1. make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

2. protect the information from misuse, interference, loss or unauthorised access, modification or disclosure both physically and through security methods; and

3. destroy or permanently de-identify the information if it is no longer needed for any purpose.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Retention Of Personal Information

We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.

We will take reasonable steps and use secure methods to destroy or de-identify personal information that is no longer required for any purpose for which the personal information may be used under this Policy in accordance with the Privacy Act.

Third Party Websites

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Unreasonable Beauty Pty Ltd is not responsible for any personal information you submit to third parties via our website.

Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

Data Breaches

If we suspect that a data breach has occurred, we will undertake an assessment into the circumstances of the suspected breach as required by law. Where it is ascertained that a breach has actually occurred and where required by law, we will notify the Privacy Commissioner and affected individuals as soon as practicable after becoming aware that a data breach has occurred.

Complaints And Concerns

We have procedures in place for dealing with your complaints and concerns about our practices in relation to the Privacy Act, and any alleged breach of this Policy.  We will respond to your complaint in accordance with the relevant provisions of the Privacy Act.

Our Privacy Officer can be contacted to discuss or attempt to resolve any complaints relating to the collection, storage and use of your personal information.  For further information, please contact our Privacy Officer at hello@skinpossible.au.

Changes To This Privacy Statement

We may review and revise our Privacy Policy from time to time and without prior notice. An amended version will be posted on our website and we suggest that you visit our website regularly to keep up to date with any changes.

How To Contact Us

Should you have other questions or concerns about this privacy policy, please send us an email to hello@skinpossible.au or write to us at:

Privacy Officer

Unreasonable Beauty Pty Ltd

PO Box 5006, Darling South VIC 3145